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Contact us – we’re here to support you

We’re ready to help you deliver the protection and security your clients deserve. Learn where you can reach us when selling, submitting, and servicing your life insurance and annuity business, and we’ll stay by your side every step of the way.

Get help from our sales desk

We’re here to make sure you have everything you need to help your clients secure what matters most. Contact our experienced sales desk for illustrations, product support and marketing materials to help guide your client conversations.


Hours of operation:

Monday-Thursday: 8 a.m.-7 p.m. ET

Friday: 8 a.m.-6 p.m. ET

Broker Dealer

P: 888-340-3428, option 1

Fax: 205-268-2382

Bank or Financial Institution

P: 888-340-3428, option 2

Fax: N/A

Associated with Life BGA

P: 888-340-3428, option 4

Fax: 205-268-2382

Associated with Annuity BGA

P: 888-340-3428, option 5

Fax: 205-268-2382

Submitting new business

We’ll help make the new business process as easy as possible. Here's how to reach us for support with life insurance applications, annuity contracts, licensing and commissions information, and more.
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Broker/dealers: Mail application and forms to:


Overnight new business:

Protective Life Insurance Company

Institutional Distribution Group

2801 Highway 280 South

Birmingham, AL 35223

Phone: 205-268-1363


New business postal mail:

Protective Life Insurance Company

Institutional Distribution Group

P.O. Box 830619

Birmingham, AL 35283-0619


Email applications:


You can send your formal or informal applications to us by email. Simply send to:


You can also securely submit electronic documents and requirements to us using our New Business E-Send


Hours of operation: Monday-Friday: 7 a.m.-6 p.m. CT


New business phone: 800-265-1545


New/pending business forms fax: 205-268-6377 or 205-268-6909

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Broker/dealers: Mail application and suitability form to:


Overnight new business:

Protective Life Insurance Company

2801 Highway 280 South

Birmingham, AL 35223


New business postal mail:

Protective Life Insurance Company

P.O. Box 10648

Birmingham, AL 35202-0648


In-force service postal mail:

Protective Life Insurance Company

P.O. Box 1928

Birmingham, AL 35201-1928


Hours of operation:

Monday-Friday: 7 a.m.-6 p.m. CT


New business phone: 800-456-6330


Fax:

  • New/pending business forms fax: 205-268-3151
  • In-force/issued contracts fax: 205-268-6479
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To check the status of new applications, underwriting, issued policies, EPD and TeleLife®:


Hours of operation:

Monday-Thursday: 7:30 a.m.-6 p.m. CT

Friday: 7:30 a.m.-5 p.m. CT


Phone: 800-366-9378


Fax: 205-268-5807


Email: resourcecenter@protective.com

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For appointments, contracting, licensing, commission statements and AML training:


Hours of operation:

Monday-Friday: 8 a.m.-5 p.m. CT


Phone: 800-444-2658


Contracting email: plbcontracting@protective.com


Commissions email: producerservices@protective.com

Servicing your in-force business

We’re here to help you manage your business and assist once your client’s policy or contract is in force. Here’s how to get in touch with our customer service teams for help servicing your business.
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Contact us with general questions and inquiries on a client’s in-force policy, including policy maintenance, disbursements, and changes such as a premium mode, bank draft, beneficiaries and ownership:


Hours of operation:

Monday-Thursday: 7 a.m.-6:30 p.m. CT

Friday: 7 a.m.-5 p.m. CT


Phone: 800-866-9933


Fax: 205-268-3402


Email: ladphs@protective.com

1

Hours of operation:

Monday-Thursday: 7:30 a.m.-6 p.m. CT

Friday: 7:30 a.m.-5 p.m. CT


Phone: 800-456-6330


Fax:

  • New business fax: 205-268-3151
  • Administrative fax: 205-268-6479


Email: annuity.service@protective.com

1

Policy revisions customer service line: 800-333-3418 option 1, option 6


Customer service direct: 205-268-7676


Hours of operation:

Monday-Thursday: 8 a.m.-5 p.m. CT

Friday: 8 a.m.-3 p.m. CT


Mailing address:

Protective Life Insurance Company

Policy Revisions Department

P. O. Box 13344

2801 Highway 280 South

Birmingham, AL 35202


Fax: 205-268-3368


Email: ladrevisions@protective.com

WEB.3210864.10.21