We’re committed to making it easier for you to protect more people. Our tools and experienced teams are here to help you navigate the life insurance submission process quickly and accurately.
Ready to submit an application?
You can find applications and administrative form packets in product sales kits, including new business checklists and instructions for completing additional documentation. Drop ticket platforms we support:
- Protective's Drop Ticket Platform (EZ-App℠)
- Web-based: iGo, Affirm, Lifespeed, ExpressComplete, Paperless Solutions Group
- Mobile app based: IXN
- Paper: mail, email, Paperclip, ExamOne
Application submissions: Initial premium acceptance rules
We recommend premiums are submitted with the application. To simplify your experience, please follow these guidelines.
We accept premiums with the application up to a face amount of $1,000,000, in-force and applied for, to include Protective and its affiliates.
Under the Conditional Life Receipt, premium should not be accepted if the client:
- Is under 15 days of age or over age 80
- Has been admitted to a hospital or other medical facility, been advised to be admitted, or had surgery performed or recommended within the past 90 days
- Has had treatment recommended, or has been treated within the past 2 years for heart trouble, stroke or cancer
- Has been rated or declined for insurance within the past 5 years
- Intends to leave the United States within the next 60 days
Important conditional life receipt notes:
- Explain to your client that the Conditional Life Receipt provides limited coverage under specific conditions
- Ensure that the Conditional Life Receipt is fully completed, and the applicant's copy is left with the applicant when money is collected
- If premium is received with the application and the applicant's copy of the Conditional Life Receipt is attached, a letter from Protective’s home office will be sent to the applicant enclosing their copy
- Postdated checks will not be accepted
Please note, if premium is received with the application which is outside the above listed guidelines, or the Conditional Life Receipt is not fully completed:
- We will communicate before the premium is returned, allowing you the opportunity to contact your client
- We will return the premium to the premium payor
Please refer to the Acceptable Forms of Money grid for Check Acceptance Guidelines (pdf)
- Broker/Dealers: Call your Regional Representative or contact us
- Agents: Call your BGA
- BGAs: Call your Regional Representative or contact us
Exception handling
Applications that are missing information, have incorrect information or contain information that requires verification are removed from the normal underwriting workflow and placed in exception handling to expedite the resolution of these issues.
The most common items placed into exception handling include:
- Replacement forms and/or replacement company information
- Conditional life receipt or temporary life receipt (CA and KS)
- NAIC illustrations (Not applicable for VUL business. Product availability varies by firm.)
- Money orders/cashier's checks submitted with the application
- SPVL with LTC rider – LTC certification is required (Product availability varies by firm.)
When submitting applications, pay close attention to these items to ensure quick and accurate processing.
Underwriting support for every case
Our highly experienced underwriters and competitive underwriting philosophy help you get clients the best risk class possible. We also offer underwriting strategies and programs designed to make doing business with us easier, including underwriting support (Telelife) and expedited underwriting (PLUS).
Keep track of your pending business and 1035 exchanges
You can view the real-time status of your pending business and 1035 exchanges using our pending business tool. We’ve put together a short video and step-by-step instructions on how to keep your business moving with this online tool.
Deliver life policies quickly and securely
Improve clients’ experience and save yourself time with electronic policy delivery (EPD). Simply choose EPD during the application process to deliver policies up to 5 days faster.
Life policy delivery rules, regardless of method
Whether you choose to deliver policies to clients electronically or through paper, here’s what you should know about delivery.
When a policy is issued on a COD basis:
- A letter is sent with the policy stating the requirements needed
- The file is held open for a period of 45 days
Files are held on a COD basis for items such as:
- Delivery receipt
- Premium
- Amendments
- Good health statements
- (PAW) authorizations/voided checks
- Alternate policies
- Signed Illustrations
- Save Age Forms
- Other miscellaneous items not received prior to issuance of the policy
Please note:
- Money orders, cashier's checks, official checks, etc. are not acceptable for premium payments
- Credit cards are not acceptable for VUL premium payments (product availability varies by firm)
- COD policies should only be delivered if there has been no change in health and insurability of the insured from that described on the application
- No future dating will be allowed for VUL business (product availability varies by firm)
Other related topics
Tools for every stage of the sales cycle
Streamline new business processes with Protective Velocity
Commission information and management
We're here for you
We’re ready to help you deliver the protection and security your clients deserve. Reach out to us anytime for questions and support, and we’ll get in touch with you as soon as possible.
WEB.3148689.11.22