Now available

• TeleLife 2.0 new interview process option: For agents who use EZ-App, TeleLife now offers a new “Opt In” option for customers to partially complete interviews online instead of conducting full interviews by telephone. This will allow for a more flexible process to complete medical questions at the customer’s convenience and less time on the phone with TeleLife.
• Enhanced Application Tracker: To provide your customers the most critical and latest details on the status of their applications, we have enhanced our Application Tracker tool on myaccount.protective.com. Updates include:
  • Updated Protective branding and styling
  • More details during the “Exams Outstanding” phase (exam ot Scheduled, Exam Scheduled, Exam Cancelled and Exam Rescheduled messaging)
  • More details during the “Underwriting Review” phase, specifically listing outstanding requirements when the customer has outstanding questionnaires, or were requested an APS

As milestones are completed, the steps/status will update and the tracker will move to the next phase. More customer facing enhancements are coming this year as we continue to build out our Customer Purchase Portal.

Stay tuned for next month’s newsletter for even more improvements.