Operations news to support your business
See what we’re doing to improve our processes and add speed and efficiency to your business.
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07/10/2025
Streamlined access, faster decisions
In May, we announced our term reprice, operational and underwriting improvements to maximize value for you and your clients.
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07/24/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
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07/24/2024
Online Interview status update - you gave feedback – and we listened!
We're updating cases to cancelled after the 15-day period ends.