Operations news to support your business
See what we’re doing to improve our processes and add speed and efficiency to your business.
-
07/24/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
-
07/24/2024
Online Interview status update - you gave feedback – and we listened!
We're updating cases to cancelled after the 15-day period ends.
-
06/25/2024
Mailing address changing for policy premium payments
Beginning July 16, the mailing address that policyholders use to remit their policy payments for fixed life products is changing.