Operations news to support your business
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10/18/2023
Protective recognized by Newsweek for Best Customer Service
We're excited to announce that Protective has topped the Life Insurance subcategory list of Newsweek's America's Best Customer rankings!
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10/18/2023
The newest Velocity improvements to keep your business moving faster
Protective Velocity makes it easier and quicker to do business with us, from application submission to sales commission. Continue reading to learn about Velocity's newest capabilities, including contact strategy and Instant Issue.
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09/19/2023
Digital Part II contact strategy: You gave feedback – and we listened!
Protective has updated our contact strategy to allow customers more flexibility and time to complete their life insurance interview either online or with TeleLife.
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08/21/2023
Our new self-service customer portal is now available
From the new Protective Velocity customer portal, clients can schedule interviews, check policy status and submit and sign applications – all in one place.
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08/15/2023
Age and amount APS guideline updates
Protective's Underwriting team strives to utilize a data-driven approach to find responsible ways to say 'yes' more often to help you and your clients. To that end, we're pleased to announce updates to our age and amount APS guidelines, which recently took effect.
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06/20/2023
New client-facing flyers are now available
We're committed to helping you protect more people and supporting your business along the way. To that end, new client-friendly resources are now available to help you provide valuable solutions for your clients.
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06/20/2023
Check out upcoming enhancements to Protective Velocity
Protective Velocity, our suite of digital tools and resources, makes it easier – and faster! – to do business with us. Read on to see what's on the horizon for Protective Velocity.
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06/20/2023
Submit term conversion applications electronically
We offer policyholders who own a qualifying life insurance policy the ability to convert or exchange their policy to an eligible Protective permanent insurance option without providing evidence of insurability. Now, you can submit term conversion applications through Velocity EZ-App.
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05/17/2023
Beginning July 1, paper applications will be discontinued in New York
Due to New York filing requirements, we will move to a fully digital/online application submission process for most New York state approved Protective products, effective July 1, 2023.
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05/17/2023
See what's changed with our updated underwriting guidelines
Protective's Underwriting team works to help you protect the people who rely on your clients. On May 10, we updated our underwriting guidelines.
To exercise your privacy choices,