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Claims support

We're by your side to help you serve your clients following the loss of a loved one. Here you'll find everything you need to support the beneficiaries of life insurance and annuity claims.
Navigating the claims process
Caring for beneficiaries is the heart of our purpose. You can help your client start a claim online or by phone, and we’ll be with them throughout the process.
Notify us
Begin a claim online to easily start the process. We'll need the beneficiary's information as well as the deceased's name, policy number or SSN, dates of birth/death, cause/manner of death and country of death. A claim packet will then be mailed to the beneficiary. For questions, please call us at 1-800-424-1592.
File a claim
Once the claim packet arrives, the beneficiary provides the required information. This generally includes a certified copy of the death certificate and beneficiary identification documents. Beneficiaries can check the claims status online after it's filed.
Receive funds
As soon as we've received all necessary documentation and the claim is approved, we will send out the benefit payment within one business day.
Request financial counseling
After the beneficiary receives their benefit payment, we recommend they work with their financial professional or Protective for resources to assist them with important financial decisions.*
Multiple options to receive funds
Two commonly chosen options to receive funds include:

  1. Lump sum payment.
  2. Immediate Benefit Account (IBA) offers the convenience of an interest-bearing draft account — similar to a checking account — for funds over $25,000. The beneficiary can write checks, withdraw the entire balance and close the account any time. If a claim is eligible for an IBA, this option will be given in the claim packet.
A financial professional using a tablet to show two clients options to receive their benefit funds from Protective.
We're here for you
Everyone deserves peace of mind when it comes to safeguarding what’s most important. We’re ready to help you deliver the protection and security your clients deserve. Reach out to us anytime for questions and support, and we’ll get in touch with you as soon as possible.
* Neither Protective nor its representatives offer legal, investment or tax advice. We encourage you to consult with your financial adviser and legal or tax adviser regarding your individual situations before making investment, social security, retirement planning, and tax-related decisions.