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Velocity phone interview

Exceed clients’ expectations with fully underwritten life insurance solutions that don’t complicate the process. Our Velocity phone interview team takes the administrative work off your plate — giving you more time to focus on what’s next.

Frequently asked questions

Find answers to the most commonly asked questions about the Velocity phone interview process.

How do I contact the Velocity phone interview team?

Phone Number: 888-800-6608

Prompt 1 = Customers calling to complete telephone interview
Prompt 2 = Paramed status/questions
Prompt 3 = Application packet, life insurance application status or underwriting questions
Prompt 5 = Spanish-speaking customers calling to complete telephone interview

The Velocity phone interview team will be calling from our dedicated toll-free number, listed above. Agents may want to provide this number to applicants or have them program into their cell phones.

Email: telelife@protective.com

Fax Number: 888-615-9619

Does the agent need to be licensed to use Velocity phone interview?

Yes, the agent must be licensed in the application state in order to use Velocity phone interviews. In Pennsylvania, the agent must also be appointed prior to solicitation.

Is there a charge or fee to use the Velocity phone interview process?

No.

How do I submit to Velocity phone interview?

Available submission platforms include Velocity drop ticket, EZ Worksheet, iGO, Affirm for Life, LifeSpeed, ExpressComplete and IXN.

Can an agent order an attending physician statement (APS) for an application submitted to Velocity phone interview?

No. The Velocity phone interview application process has been designed to eliminate the need for some APSs. Any APS that may be required will be ordered automatically.

When can I not use Velocity phone interview?