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Velocity phone interview

Exceed clients’ expectations with fully underwritten life insurance solutions that don’t complicate the process. Our Velocity phone interview team takes the administrative work off your plate — giving you more time to focus on what’s next.

Frequently asked questions

Find answers to the most commonly asked questions about the Velocity phone interview process.
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Phone Number: 888-800-6608

  • Prompt 1 = Customers calling to complete telephone interview
  • Prompt 2 = Paramed status/questions
  • Prompt 3 = Application packet, life insurance application status or underwriting questions
  • Prompt 5 = Spanish-speaking customers calling to complete telephone interview

The Velocity phone interview team will be calling from our dedicated toll-free number, listed above. Agents may want to provide this number to applicants or have them program into their cell phones.

 

Email: telelife@protective.com

 

Fax Number: 888-615-9619

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Yes, the agent must be licensed in the application state in order to use Velocity phone interviews. In Pennsylvania, the agent must also be appointed prior to solicitation.
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Available submission platforms include Velocity drop ticket, EZ Worksheet, iGO, Affirm for Life, LifeSpeed, ExpressComplete and IXN.
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No. The Velocity phone interview application process has been designed to eliminate the need for some APSs. Any APS that may be required will be ordered automatically.
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  • Face amount requested is greater than $10,000,000
  • Application will have more than 2 policyowners
  • Application is for a policy change
  • The applicant will utilize a premium financing option
  • The applicant is active military personnel
  • The application is submitted as a trial/informal

Helpful resources for Velocity phone interview

Take a closer look at all the features that Velocity phone interview has to offer you and your clients by checking out our collection of resources.
Cover of the Protective Velocity consumer flyer.
Give clients a quick overview of the application process
Cover of Velocity online Part II Agent Guide.­
Understand your role in the online Part II process
Cover of Velocity online Part II Consumer Guide.
Help set clients’ expectations for the online Part II process
We're here for you
We’re ready to help you deliver the protection and security your clients deserve. Reach out to us anytime for questions and support, and we’ll get in touch with you as soon as possible.
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