Operations news to support your business
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04/01/2026
Languages accepted at Protective
As a reminder, Protective can only accept or service applications from applicants who speak and read either English or Spanish.
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01/21/2026
A Year of momentum, innovation and partnership
As we step into 2026, it’s a natural time to pause and reflect on the year behind us and the significant progress we’ve made together.
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12/09/2025
Process improvement for multiple applications
Protective customers with multiple applications now have a streamlined process for completing their Online Part II.
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07/10/2025
Streamlined access, faster decisions
In May, we announced our term reprice, operational and underwriting improvements to maximize value for you and your clients.
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07/24/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
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07/24/2024
Online Interview status update - you gave feedback – and we listened!
We're updating cases to cancelled after the 15-day period ends.
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06/25/2024
Mailing address changing for policy premium payments
Beginning July 16, the mailing address that policyholders use to remit their policy payments for fixed life products is changing.
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03/19/2024
Best practice: Tips to ensure accuracy and help reduce errors
We want to make life insurance submissions easy and efficient. Here are a few tips to help ensure accuracy and help reduce errors when you complete and submit life insurance applications.
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02/22/2024
Simplify tax season: Download 2023 tax documents now – secure, easy and online
You can now easily help your clients by accessing and downloading their tax statements on their behalf if requested. Clients can also download their documents directly from MyAccount.protective.com.
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02/22/2024
Move your business forward with Protective Velocity
A new year means new improvements for Protective Velocity, making it easier and faster to do business with us. Learn more about upcoming enhancements to our suite of digital tools.
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