Skip to Content
Graphic hero indigo
Graphic hero indigo

Servicing your existing business

We’re by your side to help you service your business after the sale. We’ll also support your clients for the life of their policy or contract.

Get help from our experienced team

We’re here make it easy to manage your life and annuity business. Our dedicated team is ready to assist you with these services.
Beneficiary and ownership changes 
Address changes
Duplicate policy requests
Premium payments and history
1099s
Reinstatements
Deletion of riders
In-force illustrations

Servicing life business

Here’s how you and your clients can reach us for in-force policy support and policy changes.
1

Log in to track pending and existing life insurance policies from your dashboard.


You can also contact us with general questions and inquiries on a client’s in-force policy, including policy maintenance, disbursements, and changes such as premium mode, bank draft, beneficiaries and ownership.


Hours of operation:

  • Monday-Thursday: 7 a.m. - 6:30 p.m. CT
  • Friday: 7 a.m. - 5 p.m. CT


Phone: 800-866-9933

1

Your clients can access their policy information and make changes using our consumer website:


myaccount.protective.com


Policy revisions customer service line: 800-333-3418 (ask for policy revisions)

Servicing annuity business

We’re here to provide information and assistance for annuity contract holders anytime.
1

Our ACC Interactive Voice Response (IVR) system offers 24/7 access to annuity contract information and assistance with:

  • Contract values
  • Portfolio breakdowns
  • Unit values
  • Recent transactions
  • PIN changes


IVR phone: 800-866-9933

We're here for you
Everyone deserves peace of mind when it comes to safeguarding what’s most important. We’re ready to help you deliver the protection and security your clients deserve. Reach out to us anytime for questions and support, and we’ll get in touch with you as soon as possible.
WEB.3076886.09.21