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Servicing your existing life insurance and annuity business

We're by your side to help you service your business after the sale. We’ll also support your clients for the life of their policy or contract.
Keep tabs on and service existing business
Find all the tools you need to manage your business in one place. Log in to your dashboard to track pending cases, view in-force policy and contract details, access client correspondence and delinquent premium reports, and more.
Financial professional getting summary of their book of insurance business using an online tool from Protective.

Find support for servicing your existing business

Support for in-force life business

Our team is available to help with questions and inquiries on a client’s in-force policy, including:

  • Policy maintenance
  • Disbursements
  • Changes such as premium mode, bank draft, beneficiaries and ownership

Hours of operation:
Monday - Thursday: 7 a.m. - 6:30 p.m. CT
Friday: 7 a.m. - 5 p.m. CT
800-866-9933

Support for annuity contracts

Our ACC Interactive Voice Response (IVR) system offers access to annuity contract information and assistance with:

  • Contract values
  • Portfolio breakdowns
  • Unit values
  • Recent transactions
  • PIN changes

24/7 access
800-866-9933

A client and her multi-generational family gets information from a financial professional on how to access her Protective MyAccount.
Help clients stay connected to what’s important with MyAccount
MyAccount is simple to set up, with convenient and secure digital capabilities that make life easier for your clients. Plus, it takes some of the administrative work off your plate. You can help clients register for MyAccount at myaccount.protective.com/login.

Learn more about the benefits and share them with your clients with our consumer flyer.

Support for your clients' life insurance and annuity needs

Life policy revision support

Clients to get support with policy revisions by calling our customer service line and asking for policy revisions.


Hours of operation:
Monday - Thursday: 8 a.m. - 5 p.m. CT
Friday: 8 a.m. - 3 p.m. CT
800-333-3418

Annuity contract assistance

Our ACC Interactive Voice Response (IVR) system offers access to annuity contract information and assistance with:


  • Contract values
  • Portfolio breakdowns
  • Unit values
  • Recent transactions
  • PIN changes

24/7 access
800-866-9933

Other related topics

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Submit a claim and stay informed
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Commission and contracting information
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Resources to support your client conversations
We're here for you
Everyone deserves peace of mind when it comes to safeguarding what’s most important. We’re ready to help you deliver the protection and security your clients deserve. Reach out to us anytime for questions and support, and we’ll get in touch with you as soon as possible.
WEB.3076886.11.22